The Company

Distribution Policy

Issued materials are subject to Company quality standards prior to distribution.

Verified manufacturing defects, print defects, or production irregularities may qualify for replacement or reimbursement upon review by Administrative Services.

Supporting documentation, including clear photographic evidence of the affected material, must accompany all requests submitted to contact@support.thecompanykc.com.

Issued materials are produced on an individual basis following authorization. For this reason, requests involving recipient preference, sizing selection, or other non-manufacturing concerns are not eligible for return or exchange.

Refer to the policies below for complete distribution procedures.

Cancellations

Product Orders Cancellation Policy

Issued materials are produced individually following authorization and are not maintained as standing inventory.

Recipients requiring modification or cancellation of a distribution request must use the authorization link provided in the confirmation notice. Requests may be amended at any time prior to production.

Once production has commenced, modifications and cancellations are no longer possible. In the event of a verified manufacturing defect, production irregularity, or distribution error, Administrative Services will review the request and determine the appropriate resolution in accordance with established Company procedures.

Recipients have 30 days from the date of receipt to report verified quality concerns. Requests submitted outside this review period may not be eligible for administrative action.

Contributions

Voluntary contributions and gratuities are processed immediately upon authorization.

Once submitted, contribution requests become administratively final and are not eligible for cancellation, reimbursement, or reversal.

Quality Review Requests

To facilitate administrative review, all quality-related requests must include:

• • • • • The applicable distribution reference (order number).
        • Clear photographic documentation of the reported production deficiency or damaged material.
        • Images captured on a flat, well-lit surface with all relevant defects and product identification clearly visible.

Completed requests should be submitted to thecompanykc@gmail.com for review by Administrative Services.

Refunds Policies

Reimbursement & Corrective Action

Issued materials are produced individually upon authorization and are not eligible for return, exchange, or reimbursement based on recipient preference, ordering error, or sizing selection.

Corrective action may be authorized only in cases involving verified manufacturing defects, production irregularities, or distribution errors. Requests must be supported by sufficient photographic documentation demonstrating the reported condition in accordance with Company documentation requirements.

Only requests meeting these standards are eligible for administrative review.

Approved Reimbursements

When reimbursement has been authorized by Administrative Services, processing times vary according to the original payment method.

PayPal
Authorized reimbursements are generally reflected in the recipient's PayPal account balance within 24 business hours.

Credit or Debit Card
Authorized reimbursements are typically reflected by the issuing financial institution within 7–10 business days, depending on the institution's processing schedule.

Donations and Tips Refund Policy

Voluntary contributions and gratuities are processed immediately upon authorization.

Once processing has been completed, contribution transactions become administratively final and are not eligible for cancellation, reimbursement, or reversal.

Accepted Payment Methods

Authorized Payment Methods

The Company accepts authorized remittance through the following payment providers:

• • • • • Credit or Debit Card
        • PayPal
        • Google Pay
        • Apple Pay

International Distribution

Materials distributed outside the recipient's country may be subject to import duties, taxes, customs assessments, or other fees imposed by local authorities.

Where applicable, estimated import charges may be collected during the authorization process. In other jurisdictions, such charges may be assessed upon arrival by the destination country's customs authority.

Recipients are solely responsible for the payment of all applicable import duties, taxes, customs fees, and related assessments, regardless of whether such charges are collected before distribution or upon delivery.

Questions regarding import requirements, customs procedures, or applicable fees should be directed to the appropriate customs authority within the destination country.

Transaction Processing

Distribution requests are processed through the Company's authorized Merchant of Record, Fourthwall, which administers transaction processing, order fulfillment, and customer support for distribution-related inquiries.

Questions regarding distribution status, returns, reimbursements, or transaction processing should be directed through the Merchant of Record in accordance with its published policies.

NO FURTHER INFORMATION WILL BE PROVIDED.